The phone should also have call waiting and either an answering machine or voice mail system.

I found the perfect speed to run @Brandon Turner's voice at on audible is 1.25.

I'm using these guys for mostly lead generation and data input, not anything accounting-wise.Here are some of the tools I use to keep us working together virtually.Slack / Skype (Slack does voice now)Zapier (for automating leads that come in from Unbounce -- put them into our CRMs, txt via Twilio, etc)Zendesk / Freshdesk (for important things that need a ticket)Google services (easy collaboration) 

What do the voices of BP think?

Even if it only supports voice, you've done your part.

Hey Mark Smiley I don't think your speak-to-text understands your voice yet.

Meet with these folks via google voice/skype/etc at least once every 2 weeks and hold each other accountable.

Try GOOGLE VOICE I have notice investors and wholesalers using this tool.

And Darren is correct, performers are passive, until they stop paying, then they are no longer passive and you need to oversea the servicers action and make sure they, or you with their blessings are calling at least 3x a day, leaving 1 voice mail message, including weekends. 

We then found a mentor who was willing to teach us and be the guiding voice for us.