Exterior didn’t need much – sharp new accent color for exterior doors, and other aesthetic enhancements, plus some upgrades on roof flashing and weatherproofing.We discovered that the ground level water intrusion was because a huge crack in a sloping sidewalk next to the building was funneling all the stormwater right over the sill, into the onsite-manager’s unit.

Hi Nida,I'm a bit late to the party but better late than never I guess lolIn the search bar here on Bigger Pockets or even a Google research will reveal a lot of info about certain companies.I'd always like to joke around and say that "Google is your best friend" when looking to work with someone new lolI'd like to second Jason's comment who has been around the turnkey game for a long time and has probably conducted due diligence on many if not all turnkey providers over the years.Not many have stood the test of time and I'm proud to say that we have.Not intending to plug my company as we have many battle scars that started from day 1.But still here and still battling away 🤓Why we survived and thrived unlike many others was keeping our operation small and boutique and only doing deals on our terms.Low volume sales and thorough investor pre-qualification (As not everyone that has a pulse is necessarily a good fit for what we can provide).Some investors did better than others but one thing I can happily say is that we always did our best for all.I believe a very important component to any "true" turnkey company is that the penny ultimately drops must drop with them.Meaning, if you invest and things don't go the way as planned it is entirely up to them to rectify.No finger pointing or passing on the monkey to someone else (Like a realtor, contractor or PM).A true turnkey company stands behind it's properties, rehabs and in-house property management.Key phrase here is "in-house property management".Everything must be under the same roof and the provider must take all responsibility for the outcome of that investment.Wishing you much success

The roof was redone in the last five years The ex (20% ownership) is willing to go with whatever is negotiated. 

Sometimes the HOA can cover capital expenses like roof and exterior, so that can help cash flow as well, but the HOA might increase the dues when they have to pay for capital items.

Without my job I couldn't have done this because sometimes they might need a new roof or other work.

Plus, with your tenant experience, scaling up with more units under one roof makes sense!

For your major capex expenses, I assume AC, WH, roof, you would need to get in touch with a local contractor (or two). 

We provide everything you need to build generational wealth under one roof—property management, construction, experienced agents, and connections to top lenders.

He wants to focus on large ticket items for property managers: roofs, turns, hvac replacement, whole house painting, things like that.

HVAC, Plumbing, Sewer, Roof leaks, etc.