I always worry that correcting them or trying to contradict them will come off as condescending and do more damage than the review itself.How do you all handle reviews like this?

And who should be held liable for the damage?

Total damage about $28'000. 

And no, you can’t charge extra rent or deposit for the ESA, but you can hold the tenant responsible for any damages caused by the animal.If this situation doesn’t sit right, it might be a good idea to explore your options with a lawyer, just to make sure you’re on solid ground.

Plus, replacement parts are easy to source if needed.CB2/West Elm (Sales Section): Higher-end, but you can score deals on durable, modern furniture during sales.Local Furniture Stores or Liquidators: Sometimes you can find high-quality, durable items at reduced prices, especially in stores that cater to hotels or corporate rentals.Second-Hand/Consignment Stores: Gently used pieces, particularly mid-century modern, can be very durable and unique.I do NOT recommend Wayfair as I ordered from them and the furniture came back damaged and low quality.

Damage deposit will cover any pet damage. 

@Dayana Castellon the only marketing that would make sense is marketing Airbnb & VRBO are NOT covering already.Maybe market directly to insurance companies looking for rentals for their clients needing temporary housing while their fire-damaged home is being repaired.Corporate travel departments might be another option.Hospitals with resident doctor programs.The challenge will be doing this marketing efficiently enough to make it worthwhile.

Years ago, I could file claims for small, even minimal, damages on my rental properties, like a few fence pieces blown off during a storm.

With either, the defamed needs to prove damages and of course, if it's true, it ain't libel. 

But since you said Helene was a flood damage, you might be able to use that first to get the coverage.