Hey Dee, BiggerPockets support is super friendly and quick on their feet. https://www.biggerpockets.com/contact-us#customer-supportScroll down to the bottom of the page there's a contact form you can fill out and they typically respond in a few hours. 

Built in 1890, this Old Victorian was converted into a duplex in the 70's by a talented architect who made some unique and extraordinary custom design choices (read Vaulted Sunlights) that make this property truly one of a kind.

The customers from VRBO were of better quality. 

Sometimes speaking with a manager or customer service supervisor can speed up the process.

Listing, optimizing, customer relations, cleaning and a whole lot of other stuff are involved. i would like to connect with you to see how I can be of assistance to you.

The most important thing to keep in mind is that fast, quality maintenance and good communication are by far the best forms of customer service a property manager can provide.

They work for the builder, that is there client, you are NOT there client, you are there customer, and as there customer you get the MINIMUM as is required by law, the absolute minimum.

Customer service is super easy to get in contact with.

They ended up having to call customer support. 

Sounds like the Buy here pay here car dealers that get a large down payment , wait for the customer to default , repo the car and sell it again .