Thanks for your reply Wesley!

You should always aim for 5 star reviews and that often requires responding to guests in a timely manner, reaching out to see if they are enjoying their stay, addressing any small issues that may arise.

Quote from @Wesley W.: Quote from @Joseph Hossenlopp: Hello! 

I dabble in real estate and I am an Turo All Star Host - if any of you are local to CT or have questions about the business please reach out.

When reading reviews, don’t just look at the star rating, pay attention to “why”.

The one thing I have consistently heard is that there is a lack of good PMs, sounds like an opportunity for a young star like you. 

@Tyler Tapley is a Rock Star!

We'll never scale if we source out the management - most professionally managed units rent for more per night, but have a lower yearly occupancy, and from my research, tend to bring in lower quality service resulting in fewer or lower star ratings.To the OP's point though, if I were to calculate the hours per month I spend managing....after over a decade doing it, it's certainly not double-digit hours per month (with 90-95% occupancy). 

BTW I have over 75 ALL 5 Star Google reviews, plenty of testimonials for you to check out as well if you'd like before you reach out. 

None of them understand or care about quality control and delivering 5 star service.