Centralize your back office / use remote employees / VA where appropriate to cut costs and improve service levels / responsiveness.  5.

This response is based on info I have been given on my flips etc.

Thank you for your rude and unhelpful response, Jaron. 

Stay responsive and make sure guests feel valued.

On the other hand, what if you get hit with a slow year and have $0 profit?

@Anthony MurphyHey, sorry I never saw this response.

When we follow up it takes multiple business days and sometimes more than a week to get a response. 

Quote from @Dominic Mazzarella:@Dominic Mazzarella: thanks so much for your response.

Thank you for your response. 

Bloody oath I do mate.It's never their fault and always yours (Ours).They rarely take any responsibility and cry victim.It's crazy to think but it's like many intentionally look for drama and deep down inside don't want success but rather problems.Someone to dislike and blame and to feel wronged by.All other personal and "at home" issues can now be blamed on this one unfortunate scenario.This "drama" per se is like food for the hungry and they need such drama in life to "survive".My apologies if my above comments sound weird as they are more so from a philosophical standpoint and just some thoughts that I have considered after 5,000+ investor intro calls and as you have mentioned, others feeling wronged by me or my company on many occasions.What a $#@% way to live IMO but I don't judge and sleep in peace.Again, I have been "wronged" by many but consider it my own fault.I also don't call them out publicly or post bad reviews, etc...