I haven't paid a dime for any kind of paperwork, PM software, or anything else to manage the business.  

Handymen are a dime a dozen and many work cheap and do a better job than I can.

This is very bad cancellation policy by AirBnb for long-term hosts, canceling a 3, 5, 7 day minimum property early is one thing, but us 30-day minimum hosts have enough challenges without AirBnb also letting guests walk out without paying a dime during a stay.  

There is going to be a lot of this in CT / MA / NY as eviction moratoriums finish up and landlords in these states can begin evictions - most realizing they will never get a dime in back rent.More info: "According to the IRS, if a debt is canceled, forgiven or discharged, you must include the canceled amount in your gross income and pay taxes on that income unless you qualify for an exclusion or exception.

Eh...not to say this is a bad idea, but in my opinion, I think its more effective to just focus on the core concept of the business, the actual lease of the property to generate good profits rather than trying to nickel and dime tenants into more profits.Obviously, items like laundry services and perhaps vending machines might work well and make since in a multifamily setting, but I think offering to wide of a selection of add-ons cause an over complexity to a business that often runs smoothest when kept simple.In a large, class A facility, there are probably lots of avenues for setting up additional revenue streams and services, much of what can be outsourced, but for attempting to confuse a lease with different services and add on costs can often become a headache to manage on top of the tenants.At the very least, instead of offering additional services, I would simply partner with local businesses who might allow you to profit from discount, bulk pricing which you can then up charge to tenants.

And most do, because a rising population does generate jobs to an extent.Throw in some future uncertainties and perception can change on a dime.

A lot of realtors claim to be property managers  but never put a dime in to marketing your home or are unavailable for showings.

When you have listing agents that want to reject an offer before it's made (they want the commission and they are not losing a dime while it sits there, except advertising it) they may not explain why your offer is based so low.

I do feel that most investors nickel and dime themselves WAY too much and overcomplicate everything.

 $60k is a big chunk of change, depending on how you have your coverage structured and if the loss is covered etc, and if its roof or mechanically related, you might get some nice capital improvements by filing the claim on the insurance dime -- will just have to weigh the pro's / con's and the financial aspects of your different decisions available to you.