It's not just about slapping a price tag on stuff; it's about effective communication and making sure you get those green bills in your hands.

2.How can I better evaluate and communicate an investor’s return on investment (ROI)?

Communication has been my burden.

But the answer for everyone may differ.Here are the personal attributes I see in those able to achieve a higher than market ROI, enough higher to be able to “scale”.1- Knowledge of real estate principles, real estate law and real estate finance2- Minimum 3 -5 years full time, or near full time experience directly related to real estate investing3- Ability to utilize technology for increased efficiency, capacity, and accuracy4- Excellent hired legal counsel and excellent hired marketing help5- Established method(s) of obtaining consistently high QUALITY deal flow6- Ability to manage and choose people who are NOT employees: Attorneys, Appraisers, Mortgage Brokers, Real Estate Brokers, Title Companies, Surveyors, Marketing Specialists, Accountants, Contractors, Consultants, Property Managers7- A VERIFIABLE track record of success8- Ability to identify, analyze, and negotiate a deal that can be “worked” for “enhanced” ROI9- Some type of competitive advantage; for example for me it’s my ability to analyze and identify mortgage loans that are actually less risky than all other lenders believe (on the investing in debt side), and on the real property side it’s my ability to analyze”pull the trigger” with LESS information than other investors need,  combined with the ability to pay cash, or raise significant capital almost instantly as well as being able to obtain loans at the lowest prime customer bank rate with no recourse or personal liability.  

Building a trusted network of contractors will save time and ensure consistency as you scale.

If you consistently analyze properties, recognizing a good deal will be much easier when it shows up.

At NREIG, we strive to provide clear and comprehensive communication about the coverage options available to our clients.

Either you don't know why because you have your head in the sand and haven't paid attention to their communications or they are trying to hide things from you. 

@Matthew Beasley, not really anything consistent from the folks in the Charleston area. 

Tenant has been making consistent payments so far so that's not the issue.