Also tell them that someday you will not have to go into an office on Monday morning and deal with your boss being in a bad mood and taking it out on you (Yes a 9-5 job also has its quirks just like real estate does).

Nice floor and colors.i am sure you can flip it easily and there will be lots of tenants who will occupy it readily if that's your planned route.Good luck and I am sure you are already sizing up the other project, now that you are in a fixing mood!

Having my avatar back, I'm in a good mood this morning thanks to @Karen Margrave I'll be polite in saying, trying to act like a Realtor as suggested by the OP is probably going to get you nailed by your state RE Commission trying to use a form fee agreement in closing.

Depends on the mood I am in at the time - sometimes I go to the closing other times I take the impersonal out and sign the papers ahead of the Buyers even being there.

If she's in a talking mood, you might offer her cash for her keys in lieu of an eviction as long as she leaves the property in the same condition it was in when they moved in (you do have pre-move-in pictures, right?

Unfortunately, I am nothing but a jack-of-all-trades, and master of none, save perhaps selling things and a Stockholm Syndrome-like tolerance for pain and stress, both mental and physical. 

I learned some important rules when cold calling apartment owners:1) always agree (we already know this)2) always leave prospect in a good mood 3) keep them out of no, in maybe, and moving towards yes4) if they say no to your offer offer them something elseThe number one rule in sales is to always agree.The worst thing you can do in sales is disagree with the prospect because when you disagree with someone it ruins rapport and the road to the close  holts.The whole purpose of sales is to get to the close.Always keep the conversation a positive vibe.

I'm really not in the mood for or having to deal with any bad tenants or just rough neighborhoods in general.  

Your challenge is to get the seller out of the bad mood and into working with you to make his and your goals a reality.Become the seller's problem solver.

But, if the clerk is nice and in a good mood, you will get some helpful information.