If that is the case then I would say yeah work with an agent who has a solid reputation either here or from a friend referral.

To keep his reputation he paid those investors back the $100,000 plus 8% which he did not have to.  

Confirm that the provider has a pristine reputation (e.g.

I looked into the maintenance option years back to discover a trend of:  apx. 8% monthly fee which only included rent collection (everything else from maintenance to turnovers etc, extra, and poor reputation on repairs.)

A PMC can get a bad reputation really fast and be forced to use only the WORST contractors that are unreliable hacks. 

7) What's their reputation?

Is it a reputable company and will the documentation provided from the study hold up in an audit?

The website works to connect STR owner/operators with reputable cleaners in the area you're located.

Like deferred maintenance, (bad roof, worn out water heater/AC Unit, warped flooring, water damage) etc, unpaid utilities,  unpaid taxes, a second loan, unpaid HOA fees, a bad pool, bad reputation, sometimes squatters, sometimes they were drug houses, and so on.

When you do the research, yes, you can see this fake magazine cover plastered all over the fake websites but no actual content is found and no reputable sources can help support his claims of being in these major magazines.