“She said she got fed up and went to her family’s home on 160th Street—with the local TV outlet in tow—on Feb. 29 and called a locksmith to change the locks for her.”Understandable, but not a wise course of action.

There is obviously a formal lease, and we also supplement with a room mate agreement which outlines the more specific things like overnight guests and expectations in dispute resolutions/ cleaning/ care for the home and appliances, etc.I haven't received one formal "LL request" email yet, other than a formal 30 day notice in the event of a move out, which is usually after they've come talked to me in person about it to begin with. if there's an issue, it tends to be pretty limited to "hey, we have this shower rod falling off"... which im usually here to deal with (and tbh most of the time they like to fix it up with me), and it doesnt need to turn into a big thing. as for keys, i have the house on a yale smart lock, so 'handing over keys' is just official move out, walkthrough of the room for damages, and then I can delete their access code and access to the smart home systems without having to re-key the house. 

The advantage to Kwikset is you can rekey the lock but Schlage's smart features, security, and reliability (even in the mountains with single digits or below) make it our go-to for now.

You just need to hire sufficient help to retake possession, e.g. movers, locksmith, etc.Good luck.

You break in or hire a locksmith to drill the locks. 

Explain to tenant you are only sending as a precaution.3) Schedule locksmith for day after scheduled MoveOut.We do NOT recommend doing final walk-thru with tenant present as only leads to them pressuring you not to hold them liable for damages.

Is a rental company not deemed negligent and responsible if items in a property are stolen for not securing a property when failing to rekey all exterior locks after an eviction or move out?

You can also screw a lockbox to the wall of each property and change the code as necessary.2) We do not replace locks, we use a locksmith to rekey.

I rekey the locks between every tenant. 

When I got the statement , rent is missing for those 20 days and property manager is charging the landlord for new leasing fees, advertisement and re-keying and the reason PM is giving is there is no fund left in the security deposit, so PM is charging the landlord.