A tenant complaining online might indicate that the property manager handled them appropriately, so be sure to ask the manager for their side of the story.7.

A tenant complaining online might indicate that the property manager handled them appropriately, so be sure to ask the manager for their side of the story.7.

Or do you provide the credentials when they call to complain that the service is logged out? 

I had a similar issue with one of my properties where the thermostat was near a door in a busy retail space, and the tenant was complaining the temperature was too low.

"It's a numbers game".Ohh and please ignore all the other people here on biggerpockets asking the exact same question dealing with your exact same issues complaining that they all are getting the same horrible results.

Well I called to complain and their response was that this is their standard operating procedure and they would not have shared my private financial information if I had instructed them otherwise.WOW...just...WOW!!

Within about 1 hour she complains there is dog poop on the kitchen floor and sends photos. 

(They always complain about each other...

It will be ~$75 and she's unlikely to complain as the lease said rent would be $150 more starting Jan 1.

@Stephanie Menard, I would complain to the prosecutor's office.