How do you usually approach unexpected repairs or big-ticket items?

Essentially though you need to go off-market.

That's a residents approach, not an investors. 

Be professional, but also authentic and approachable.

Could you provide more details on how to get started with this approach?

Sounds like a good approach @Jeremy Jareckyj!

Zillow has a lot of valuable information, but keep in mind that it's algorythms don't work in every market. 

Even that manager needs to be really hard worker and skilled in so many different areas...sales, marketing management, hiring, firing, reservations, computer skills, and more.   

We currently work with out of state investors and provide a full service approach which can be used by in state investors as well.When it comes to investing I'm currently in the process of closing on a partnered 4 Unit in Milwaukee WI.

You’re absolutely right about the market potentially shifting, and this is where those who are ready to act and think creatively win big.