Here are some things to consider:Most investors don't need software until they have 5-10 rentals.

We have two options, they can pay on our software through their app or they can drop payment to our office durring office hours.

There are rental management software programs you can leverage at a fairly reasonable price, which is what I used to get started (I'm still a newbie).

Keep track of this communication in PM software so you have a good record of it.When communication is silent there a high probability something isn't right.

Reviewing it, it seems that they are using AI type software to run the exchange.My experience so far with AI software in the tax realm is that it is a far cry from being ready for a lack of human intervention and oversight. 

I would prefer something that is syndication of rental listings only vs property management software as well.Thank youJohn

My understanding is that the security deposit needs to be in a trust account which I've created.Also, what software are landlords using to manage properties out of state in NC?

If you are not going to rebuild they will settle at actual cash value/market value minus the land.There are policies out there that will settle at cash-out replacement cost but they are rare and typically offered by higher end insurers for higher end owner-occupied homes.Every insurance company uses software to determine the estimated replacement cost of a home.  

We have a unified inbox so call channels texts and calls go into our software, and yes to them.

Any software or professionals you’d recommend?