20.What do you believe sets you apart from your competitors?

Your competitors' properties on the market or recently sold.

If I had lower nut every month the first thing I'd do is lower prices to try to undercut my competitors.  

I phrase the conversation as others have said, above, so despite the fact we have an appointment, they need to "opt in" with a call/text confirmation at least 2 hours beforehand or it's as if we never crossed paths.Another thing that helps is double-booking (or more) the appointments (this also helps with perceived scarcity of resources and prompts more ambivalent applicants to make a move to "beat" their competitor.")  

this question is being asked here ALL the time for every area in the country. and it doesn't get any answers (99.99% of the time).that's because i (assuming it's true for everyone else) would never share my contacts with a competitor in fear of losing that contractor. kind of like setting up a blind date for your spouse..just being honest, that's all.

@Sam IvaziThe simplest and best way to determine this is to look at your competitors to see what they do or don't include. 

Of almost 400 properties that we manage, our average tenancy is almost 4 years, our days on the market are considerably less than most of our competitors, and our average annual maintenance on our homes (including inspections and preventative maintenance) is less than $900/year... that includes all the major maintenance as well (roofs, furnaces, plumbing issues, etc.)It seems that many investors consider property management as just a convenience, but I think that it is much more than that.

Good luck - have fun - be smarter than your competitors and spend more hours at it! 

I would think an advantage for them would be that they keep the loan rather then have you refi with a competitor and loss it completely. 

Is he a competitor?