All your properties may be perfect but if you are transparent about why something is not in service, it makes sense, and they agree it works just fine for long-term rentals.

Bill her for the service call if they are no issues with furnace.

@Briar Blake @Sean GallagherAfter hurricane Ian we didn't have electricity or phone service.

Of course, I am sure nobody would do that on this site since that would violate the terms of service!

This is a FREE service provided by the bank, and we have used this account for about 15 years or so. 

Jared Provost 906-362-1801raincitycapital.com Middle Man Broker Fees LOL There is absolutely nothing wrong with an experienced Broker finding a solution for an investor and charging a fee for a service they provide.

Most can do it for the cost of the initial service call, if not it usually would be a slightly more charge.  

We sign leases with nonprofit and for profit companies who provide structure and services to people in recovery.

Hey Jennie, are you getting into it from the position of being able to offer this service to those who need it, or more as in a way to structure your deals?

Google for a Service Agent who does Evictions and pay to get them out.