The number of issues is so large I can't concisely describe them all now, but to summarize, Latchel is exceedingly slow to respond to all maintenance requests, including emergencies, and basically fails to communicate any information regarding the status of repairs.

I was able to get in contact with the owner of Summit Capital and he responded back to me quickly.

If you think it is stupid, don't respond.

Thanks for responding!

I usually respond with targeted questions for folks that would help them ask a better question.

How you respond to people who don't do what they are supposed to do, is your problem.

If a potential/future tenant calls our telephone number, how are we able to compliantly respond with a text message?

Are you planning on hiring a property manager or someone who can respond to maintenance emergencies for you? 

I want to respond with something like…This is becoming a recurring problem and it seems to me like you all are not able to afford my rental.  

So really appreciate you even responding to my "dumb" question. :-) John