If the software is not simplifying your life or making you more accurate, you shouldn't use it.Software does have extremely helpful features like online payments, marketing syndication (click a button, and your property is advertised on multiple sites), electronic document review/signing, maintenance tracking, and owner reports.

Quote from @Elinore Aguilar: The best way is to have the best firm with a reasonable rate and trust reviews.

As everybody else stated review your basic protection with P&C and umbrella coverage and run your rentals like a business, easier said than done.   

The customer service/property management hasn't been as proactive as I thought it would be.

It's a good time to review markets, but living in China there are a lot of other closer, international markets that could be options as well.

referral=UZXgWmHappy to help review settings or share unused property assessment credits if needed!

Many commercial leases have custom clauses. 

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I recommend reviewing your local laws to understand the requirements involved.

Get a quote from them or get the fire marshall and the electrician at to the home together and walkthrough what they want to do and have fire marshall review to see if that appears acceptable to them.