The truth is, people are suckered by this all the time.

We are a good company with incredibly hard-working people.

If you have the right people in place it can still be done.

Its easy to get wrapped up in wanted to learn everything, and it ends up in people losing sight in what their original goals were from the start. 

My experience has been that although I outline the requirements for tenancy in my properties, both brokers and PMs still send people who would qualify for most property owners but do not meet my outlined criteria; and then are SHOCKED when I reject them.  

Often people overthink this.

I've seen a lot of people try this, and they rarely use the home. 

Let your criteria do the filtering for you.Regarding retention and renewals, the only time I have asked people to leave is when they have had rent payment issues and/or damaged the property. 

I have yet to have a guest ask for a refill or mention the quality (I tried to pick a nice-looking, not-too-expensive brand).Be careful with the scents -- I had a run of people pulling out and hiding the scents and one or two people complained that they were scent-sensitive in private notes. 

I am obviously conflicted with the moral side of pursuing legal action here, but understand that people can do untruthful things when it comes to financial gains.