They may not be smoking inside.From the OP's post (emphasis mine):Thank you all for your feedback.

As a professional property manager, I'm coming across an interesting trend related to institutions providing financial assistance for tenants who have trouble paying their security deposit and I would love to hear feedback from the BP community.Large PM companies have begun partnering with financial institutions, such as Rhino Insurance, to help tenants who struggle with paying their security deposit.

I would appreciate any feedback from people who own property there. 

would love to hear the feedback.

That's good to know and give some hope.. thanks for your feedback.

If you want to provide your property's address, I can give you some additional feedback. 

James, thank you for your feedback.

Excellent feedback, thank you @Kevin Sobilo

Some feedback on the listing:Your pictures are awful.

It’s also helpful to know that a T-12 is essentially an income statement or P&L, which gives me a clearer sense of how to approach it.Your feedback on Yardi is interesting too—it’s good to hear that while it has its limitations, with some effort, you’ve been able to tailor the reports to suit your needs.