As far as Lance Kawaoka's claim that the reason there wasn't much response to a post about checking on the quality of a large, well-known, super-markety sponsor is that members wouldn't want to declare that they are a high net worth individual just doesn't hold water.

Several factors indicate the company is not that concerned about efficiency or ease of customer process: the website, a process that seemed to focus on one issue at a time instead of all issues at once, and consistently poor communications and lack of common sense from the loan analyst we were assigned.It started off very well with the initial point of contact, Austin Lornson, who did a fine job of explaining the general refinancing process, responding quickly and thoroughly to our questions.

Info from roommates on things that happened before I moved in: Worked on the plumbing while people were in the house, and the water was off for 1-2 days. 

We lease a platform for online access and efficiency with both a lender and investor portal.

(And I would tell you to not buy a property that doesn't cash flow unless you have significant resources behind you that could absorb anything that could come at you - like replacing a $5,000 AC one month followed by replacing a $1,000 hot water heater the next).   

Maybe the P trap under the sink is not filling with water correctly and allowing sewer gas to come back in.  

I believe the appreciation will slow/stop in much of the gulf towns on the water because of this.

While we were onboarding the property to the system and trying to figure out the automated sprinklers, he was out there every day watering the lawn by hand, stopping the buck and taking personal responsibility. 

There is a 1 bed efficiency guest house on the same lot that we have just listed as an STR.

If there are pets in the unit take a pan from under the sink and fill it with water so there's something to drink.