In my experience that's not actually the case at least in legitimate evictions for non-payment of rent or breach of another part of the lease.  

(We're from California as well) Everything has been extremely smooth so far and their staff has been excellent with their customer service. 

While the image of yours I found seem to show the main entry to the 2nd floor at ground level, the older the prospective tenant, the less interested they are in a non-ground floor unit. 2) Using another part of the property as storage could limit interest and I could see that as a turn off with folks once they find this out.FYI, the listing I found on realtor.com makes no mention of the tenant not having access the entire property or the basement being used as storage.

It's important to keep in mind that everyone you hire is providing you a service - no one is guaranteeing you any outcome.

No gas service but electric.

They probably want to be certain YOU are legit.Most of the scams I've seen are by non-owners. 

If the guest feels slighted, there is no fact checking service provided by AirBnB to confirm their claims, so it is up to you to let future guests know the level of professionalism you provide.If you are able, I would recommend editing your response to the 1-star review.

Hi, just wanted to get some feedback to see if anyone has used the services of STRsearch.com. they look like they run a lot of analytics and help with figuring out what you need to do to find and run a successful STR.

The reality is you have to pay for services like this and be prepared to eat the cost if the deal doesn't pan out.

Make sure it explicitly explains the process for termination if you are unhappy with their services, but especially if they violate the terms of your agreement.3.