I can't imagine anybody would think that's acceptable behavior. - No objective person would say this is good corporate citizenship, again... 1) I made a claim.2) Your company took an unreasonably long time to investigate the claim.3) Your company suppressed and he hid the insurance adjuster report.4) Your company denied the claim.5) Your company was nonresponsive.6) Your company finally provided the insurance adjuster's report after getting a long letter from our legal team.7) Other people reached out to me saying that your company denied their claims too.8) The Arizona Department of Insurance told me you didn't have any other complaints in their state at the moment so they put my complaint in the file. 9) I was told that your is being sued by another one of your clients for denying claims in Arizona but I guess they didn't file a complaint with the Department of Insurance... yet.10) In retaliation, that is subject to punitive damages, according to our attorney, your company canceled all of my policies.11) Your company continues to try and explain away the insurance bad faith issue and hide behind saying your claims history is proprietary when nothing could be further from the truth.12) I reached out to your company several times suggesting that we discuss the issue but was told there's nothing to talk about.

My response is unique given the fact that I’m literally a training professional, performance and behavioral for my day job.I’m not trying to rain on anyones business model, but there is an abundance of information circulating for free.

Once things are up and going again....it will take a few months to recovery but back to normal again hopefully with new beginnings and new behaviors!

Get the herd to change behavior. 

I could not disagree more with your 3rd point - why on earth would you want to reward bad behavior with a 3-month free rent gift?  

So if it were me, I would give the tenants the benefit of the doubt.I am a car salesman by trade and student of human behavior and it sounds like these tenants have the same problem that many children do when they are not met with firm boundaries: They are doing whatever they want.As the new owner, you have the fantastic opportunity to lay down the law in a way that the current owner (who sounds like a terrible businessman) really can't (not that he would anyway).Just like a new babysitter has an opportunity to lay down the ground rules with kids who were previously unruly, you can sit down with each tenant with a properly drafted lease and have a very serious discussion.

This behavior has been preventing me from securing a new tenant.A lawyer is held to a higher standard of behavior with regard to interfering with a person's ability to conduct business. 

She is just so adorable that we let her get away with many behaviors like barking at us and lately even growling.

Perhaps with a better understanding of how to make clear protocols and what will be accepted behavior up front would make this easier.

If you show weakness and back down to the tenant's threats, they will walk all over you - and it may also be used in court to show you allowed the behavior, so now you can't complain about it.