Might be time to look at other options ..We have good communication and they are very knowledgeable but might be over extended working on other properties . 

Are they communicating with you all the time with updates etc? 

Communication is key!

The company that has the best communication of the DST's that I have is Passco. 

They immediately stopped paying rent and stopped communicating.

However, communication issues with Lacey began almost immediately—she took two weeks just to send me a contract and was frequently unresponsive, blaming weather-related issues.She advertised the property as highly profitable, but when I asked for proof, she never provided any.

I am about to submit to the IRS my log of 500+ hours working in the STR business, most of which come from communicating with guests, cleaners, maintenance people, Airbnb, VRBO, and managing supplies, shopping, bill paying, pricing, calendars, all the daily and weekly tasks. 

Get the lingo down, see what others are doing, see how the communication is, listen to 100 pitches for LPs, get on the deal flow lists, get on some property tours. listen to the podcasts for 2-3 months. 

It sets an expectation and is a form of communication.

He communicates only via email and only up until 10am est.