When showing the house, I try to tune in on the prospects, listening to the questions they ask, what they say and watching their behavior.

It may be worth backing the closing date off some (appraiser taking like a month here anyhow I hear, so you may have time and her behavior probably backed off the date anyhow).

At any rate if you can recognize this behavior as the type you don't want then yeah give him the boot.

He looked straight at the audience and said, the best guide to future behavior is past behavior.

Denied, denied, denied.Applicant B - You could deny her based on her child's behavior.  

Of course we all have terms in the lease that prohibit general disruptive behavior. 

For now I think you have tenants that need notice that their behavior has resulted in no winter parking. 

Most standard leases stipulate the tenant is responsible for any citations issued to the owner due to the tenants' behavior.  

But, the gossipy behavior and asking the tenants if one of them sent the email, etc., was really immature, in my opinion.  

@Christine Swaidan,Check with your attorney about whether you can ask for verification of the second dog as a service animal.That said, it is possible that one dog was trained to help, for example, a limited vision person operate "independently" (trained to focus on the person's surroundings and alert on perceived dangers) while other dog is trained specifically for either emotional support or for some other condition like detecting when the person is in danger of falling into diabetic coma or some kind of seizure (trained to focus on the person and their behavior without being distracted by the person's surroundings).My $0.02...David J Dachtera