The tenant's personal property must be stored in a reasonably secure space and the tenant notified promptly that it is stored.

On top of that I recently added a business line through "evoice" which allowed me to create a prompted message telling the tenant to send me an email for all requests.

@David Kurlac Thanks for the prompt reply and directed advise is much appreciated.

I wasn't around that day.She turned up in our white work truck, F250 with long bed etc, introduces herself, and proceeds to get out this huge keyring with 40 odd keys.The contractor looked at her between the eyes and without prompting said "this will be contractor pricing then".Never underestimate the power of things like the work truck or the big keyring to be taken seriously.

Sincerely, ________ Owner/Manager"If the don't pay promptly, serve them the appropriate legal notices for your jurisdiction.

Fortunately, I had a detector and the fire department was alerted (and promptly evacuated the house!).

Big difference.On the report you mainly want to look for indications that the person pays their bills promptly.

(they hate them in most nice single family neighborhoods)  If a blade of grass is 1/8" over, I get a letter. if the garbage cans are not taken off the curb promptly, I get a letter.

I would think that promptly fixing the problem is the solution and that you have gone above in beyond for your tenant.

To which I promptly responded, everything was clearly articulated in the lease agreement and the renters addendum and if you so choose we can end the application process now and I can refund all of your deposit and first months rent.