They have a really good system, though the interface needs to be updated (and I understand that’s coming).

Hopefully your property condition reports are up to date, if not, schedule an inspection now and document the current condition of the property.Also, if you feel uncomfortable approaching the tenants and perhaps are in fear of them, then hire someone to do the interface for you.

I have browsed through ODesk and ELance but would love to have a recommendation of an individual or team who is capable. 

I use a shlage with an apple tv as the interface through wifi.

This is directly a function of most landlords/rentals in the area not being pet friendly, so spend some time browsing your local rental listings and see if your area is similar.

Podio is very customizable so it serves as the "central hub" or "interface" and creates the relationships between items.

I have been browsing all over the internet using google about this specific topic.

Hey Chris, just came across this, as I'm browsing around...

Off the bat, it appears to be phenomenal (capabilities, reasonable monthly costs, interface, provided information, etc).

DVR is still superior in my mind, most of the cloud ones still aren't quite...there yet...if you're looking for constant and consistent recording of everything that happens.If, however, you just want to open an app and view what's going on with limited ability to go back in time and are willing to put up with some gaps in recording, probably ARLO or ARLO PRO are the best at the moment for easy setup and interfaces.