INstead of just saying "no" we asked them to check with their credit card company if they offer travel insurance yada yada.. we got a 5 star review form them without giving a refund.

Commercial properties can be lucrative, but the financing/underwriting required from lenders is generally more "conservative" relative to residential and usually have higher interest rates (unless you have a "rock star", long-term commercial tenant in place) and generally require more equity from the borrower compared to residential.

But @Wesley Wilk if you havn't done this type of rehab and you are not a real estate investor (so this is your first go) then I would not take something like this on.You'll need to learn real estate investing first, then embark on strategies.Ironically, I called myself a real estate investor for a year before I bought a property.

Here is a link to it: https://www.reddit.com/r/RealEstate/comments/sz6udf/who_has_...Also, I received an email to review them so I clicked on their Google Reviews and saw that they had 4.8 Stars.

Don, is there more insight into what happened with the 2 dogs vs the 1 star? 

Frankly if the neighborhood is sketch, you are begging for 3 star reviews and failure.Run the numbers on a LTR scenario or maybe a MTR.

Now were all standing on a field with cricket bat's and starring at some wickets wondering what the hell is a wicket.....

No need for a PMS with only one.AirBNB and VRBO can handle things for you.In the end you won't save much time with only one STR.Plus, personal correspondence really works well to boost those 5 star ratings. 

I don't know if you are referencing our 4.7 star rating on Google or 4.8 on BP or our 74 NPS rating over the ~1,200 loans we closed last year, but our customers are pretty clear, Loanbidz customers are very well taken care of. 

The fact that you had some negative reviews is certainly hurting you.So you have 4.46 stars and 12 reviews.