As it is now March 2025, still no payout and when I requested liquidation,  they said,  we'll discuss it next quarter. 

@Alecia Loveless  what was the reason behind your CPA's request? 

The initial condition report, tenant communications, and maintenance requests were properly recorded, proving that this issue had existed long before our management began.When the lawsuit came in, both the property owner and our company were off the hook—all because we had a clear, well-documented paper trail showing that the negligence occurred under the previous management.This situation reinforced one of the most valuable lessons in property management: Documentation isn’t just paperwork—it’s protection.✅ Always keep thorough records✅ Make communication traceable✅ Ensure maintenance requests are properly logged and addressedYou never know when good documentation will save you from a nightmare scenario.What’s the wildest property management situation you’ve encountered?

Now, the next day on 2/25/25 the tenant is requesting that we give them a 25% reduction in the rent for the month, sighting that 30% of the month they have been left without heat.

Also requesting a copy if possible.

I sent you a request to connect. 

Quote from @Sean Pedeflous: The easiest/best solution is to deny her request and tell her to leave.

Part of the permit process is requesting a local agent or contact's driver's license. 

I like that it’s an all-in-one platform for tenant applications, rent collection, and maintenance requests, which helps keep everything organized.

If he will be living there full-time and contributing to rent, we plan to require a full background check and update the lease to add him as a co-tenant.If he won’t be financially responsible but will be staying there, we plan to request his basic info (name, SSN, etc.) for record-keeping.Has anyone dealt with a similar situation?