Good Cause Eviction, the 2019 TPA, the history of moratoriums, and the clean slate act sealing criminal records and other offenses. 

That's the reality I and my "troops" see from the "front-line" every day. 

My handymen assured me they did all the repairs properly and took offense at the tenant's complaints. 

You probably did not need to look beyond the creative but unprofessional & potentially offensive business name to see that.

I think the issue is going to be more on BP side of how do you collect and monitor this, and is it really worth it, or do you just ban someone for a month for first offense, 3 months for second and lifetime for 3rd...

No offense, but to me the excessive formality and pleasantries feel like there's something you're trying to make up for.

The note investor who believed that missing a note payment was a CRIMINAL offense and wanted the AG to file criminal charges4.

It seems like you are taking offense to anyone you feel is critiquing your approach.

You're worried about the defense you need to play, just play offense.

He seemed a bit standoffish but that isn't a unusual impression for me from Bankers (no offense intended).