Excellent customized spread sheet. 

As a current customer, let me share my experience with this company.Initially, things started off well.

If the product/contract/service I offer is not suitable to you then I don't want you to be my customer.

Felicia,All good questions when I discuss options with my customers I typically look for highest rate with the most equity.

i can't speak to what their overall customer service has been because we only know what's in your post. 

You are required however to have a license like myself if you are offing a service to customers.

Still get a fair number of potential customers asking to buy AirBnB and MTR, but most of these I think are way late to the game. 

"Oh the customer insisted on buying the materials, it's not my fault"

All of my customers in NJ, NY, CT, CA, WA and other states are all buying in those states as well as a few others.The price to cash flow ratio is going to be better in those states as well as having a higher inventory of both single family and multifamily rental homes.

Now that I'm a more experienced designer in real estate, I would love to customize my kitchen more with different materials, unique tile, and more unique pulls/knobs but having a large, clean kitchen was extremely appealing to me as a first-time buyer 4 years ago.