What value is expected or provided by an agent who specializes in multi-family residential, not commercial. 1-4 units.

The full 5 year proforma is free to give you a good look at what to expect on the deal.

The team members I've worked with are super nice, but I have to ask, are there significantly better turn key provider deals to be had with a little more patience/perhaps better expectations set from me?

In this area, can expect around $4K/mo for units such as this.

Trustin your PM partner is important and they will follow your lead, so don't expect them to provide you with your business plan. 

@Jay Fayz for SFR (1-4 family) Classifications are mostly opinion-based.Not aware of anyone tracking eviction rates, except Evictions Lab nonprofit that doesn't like landlords.Here's some info that might helpt:---------------------------------------------------------------------------------------------------Recommend you first figure out the property Class you want to invest in, THEN figure out the corresponding location to invest in.Property Class will typically dictate the Class of tenant you get, which greatly IMPACTS rental income stability and property maintenance/damage by tenants.If you apply Class A assumptions to a Class B or C purchase, your expectations won’t be met and it may be a financial disaster.If you buy/renovate a property in Class D area to Class A standards, what quality of tenant will you get?

You should also notify the tenant when they are either in violation of a reasonable expectation of the properties use or condition whether specifically outlined in the lease or not.

For (1), from a US perspective, we expect real estate values to increase over time. 

I feel that if I did switch to another software platform like Rentastic, I would have to get a new team, or expect them to learn a new system.What's your thoughts?

I believe our team will continue to meet the level of service you expect in the future, but should you need anything or have an issue, please reach out.