That sounds harsh,  but the reality is you'll get further when you actually have a deal to shop around.  

I hate drama !! 

The harsh reality of it all?

If they had booked flights I would have honored it.As far as "consumer protection policies" the major listing sites already favor the guest over the host, and the penalties for a host cancelling are harsh as described by others, so that serves as pretty good protection against cancellations all by itself.

Within a few months house is full of drama and they aren’t getting along.

This is going to sound harsh, but I have to address the elephant in the room.How did you decide what to pay for this property without a full financial T12 statement? 

Hopefully there has not not been a lot of drama, bring Lattes*"Punch List" If there is a remaining Punch List of items adherent to the GC and not so much to a trade holding a % or amount of $ from the GC leaves leverage it will get done and allows time to see what else may have been reasonably missed.

There's nothing harsh about making a ton of cash, I promise.

When I see rust eating at welds like this I wonder how much of the problem comes from the management company (Rust never sleeps).A maintenance tech scheduled for some time with a wire brush and some Rustoleum could have saved this expensive cement tread stairway.Now it a welder (if it's salvageable) and the Rustolem, plus the cost to construct that ugly unpainted wood bridging system, and tear it down.And despite all of the drama that's going on, Mrs Kitty still has her favorite spot in the shade next to her food and water--a natural foe to garbage rats.

The article says, "The bill is already drawing harsh criticism.