My question is, does anyone have any experience with this outfit or similar outfits? 

Try a smaller outfit - ping @Dawn Brenengen for example

Those outfits that are typically characterized as providing free legal aid for tenants are really supposed to be neutral and work to find a resolution that works for both of you.

They will typically be smaller outfits (sometimes just one person) who don't have a lot of overhead, are accustomed to working with investors and who charge as much as 50% below what the larger guys will charge.The reason they can afford to charge less is because, since they are working for investors, they typically won't bid jobs they don't get -- no tire kickers -- and they typically will get repeat business from the same investors. 

Same build out cost (vanilla space and tenant outfit own needs)Rent very similar terms, $ and yearsBoth existing business needing different space.

On top of the seven our crew is handling, there are two others we've farmed out to another outfit.

If you're in a rough area, you're better off spending the money on cage for the A/C than on insuring it IMO.Saying that, I used Lloyd pro group out of Atlanta, they are a Nationwide dealer that does other companies and a huge outfit, you can give them a call and see what your options are. 

The big plumbing outfits get big $$$$ .  

You are too far for them , but you may want to call them and see if they know of any similar outfits near you . 

They seem to be a large wholesaling outfit.