Saving up to purchase homes that will support this business model sustainably because that's the end goal anyway to own these homes instead of rent them. 

Saying everyone hates their landlord is as stupid as saying customer service is not needed since everyone hates the retailer.

I used to ask the customer to provide me with a SOW.

But then they'll also be dealing with declining customers who can get approved.

When deciding between them, look for flexible memberships, no high-volume minimum, and customer service to help walk you through the process.

It go with this provider until and unless resounding evidence of quality and customer service.

I would recommend a custom term that is about 18 months. 

Is it segregated (only my funds in the account)- do you have an attorney on staff that reviews exchange docs and keeps them current - what is the typical time for your staff to complete an exchange ( you want to get a feel for if they are understaffed and can they get the work done on your time frame)- how many exchanges do you do a month- what is your errors and omissions insurance through, can I get a copy- what is the amount of your fidelity bond - for each occurrence- what protections are in place to prevent wire fraud- will my funds be used by the company for outside investments (goes back to the type of account funds are held in)- who will be my contact during the exchange (goes to customer service, you want one contact who you can reach by telephone)Investors should keep in mind that it is their money they are placing with a QI to hold for a short period of time and be sure they feel comfortable with the company they choose to perform this role. 

I'm currently waiting for a response from customer support.

I’d argue that a mix of custom and arcane, broker-serving laws sustains current practice, not market demand like for Delta tickets or Colgate toothpaste.