I appreciate any advice or suggestions.

If she wants paid for canceled appointments, then I would suggest you look for a new cleaner.My policy is to keep all funds if the guests cancels within two weeks of their stay, unless I'm able to rent to someone else for the same period/rate.

I would suggest that you find a partner or mento who has done it before.Many of the investors that I work with in your position find that buying New Construction investment property from a builder is a better option. 

Would love to hear people’s suggestions or thoughts. everyone’s so amazing in their responses and I really appreciate everyone’s thoughtful feedback!  

Many Realtors will suggest purchasing a property using a FHA Loan, to reduce your out of pocket money.

It's comforting to know I don't have to obsess about reviews. 

I really only hear mixed reviews, but can't say one way or another personally. 

I'd also suggest that the remaining tenant pay only their rent for one month and that you use the security deposit from the other tenant to cover that missed rent.

While I don't know the nuances of the market, I do have a client that's a real estate investor and agent in Phoenix that could probably give you some suggestions.

open to any suggestions, insights or past experiences.