I would ensure that you will always be able to get in touch with one of the staff.

how big is their staff?

I noticed Grant Cardone just announced he had to lay off 42 of his staff (about 120 staff left) in addition to contract laborers, vendors, etc., due to the recent crash.  

I have closed 3 deals with them since April and everyone on their staff is top notch!

:)  You will find Lee and his staff to be true professionals. 

Feel free to inquire about their staff qualifications if it's a larger organization.2.

Feel free to inquire about their staff qualifications if it's a larger organization.2.

Also, many clients are going to a 1-man office staff that is supplemented with a kiosk.

Although there are tons of student rentals, there arealso  tons of post-grad students, resident physicians and other faculty and staff (not to mention the non-UI demand) that make great renters for multiple years. 

We're vertically integrated, and every time we add another deal, that means hiring staff, and possibly growing the back office.If the focus is on equity and PPU (profit per unit), then self managing woud be ideal.