You need the borrower's cooperation to get a payoff, mortgage statements, and authorization to communicate with the servicer or lender.

Many landlords start out wrong and can never re-cooperate from a few bad mistakes in the beginning.Good luck and we are here to help.

If he hadn't been cooperative where would the seller be?

I've learned once you close, seller's are less likely to co-operate. 

Hi,I am a new investor trying to learn along the way. I bought a townhouse and my loan has been approved. With the initial offer to the place we agreed on having the closing date as 7/13but as of now 3 days left selle...

Thank you for your cooperation.

Welcome their referrals and ask them to cooperate with showings, give us times,keep the place neat and send usable current photos (we have photos but this is occasionally useful and puts them in the space of cooperating) 3) let them know when they are in the closing period they should pay that last months rent in full (next month if end of month) we use any vacancy before the next tenant to turn the unit, show if necessary, etc.

Without them, and without the cooperation of the tenants to use our systems, I could imagine this being one massive mess to manage from this far. 

He's in the process of trying to get his money back, but they're not cooperating.

That all sounds great, IF the Tenant actually cooperates once they move in.