I am starting to think that I should send the typical probate letter acknowledging the death with condolences and sending it to the PR which I assume is the executor.I am looking for advice and others experience with some rates of letters to leads conversion.

Tie this aspect to the age groups and you need to acknowledge that younger folks haven't completed college yet or have elected no to go.

You will want to make it very clear that the offer is not an acknowledgement of the debt, but simply and effort to remove it from the credit score.

Sympathy implies I am human and acknowledge your pain.

The other three should have also acknowledged his role as "primary" by initialing the statement in the lease, and initialing that any issues would be handled through him. 

Tenant acknowledged in writing the landlord did not have control over the commercial space. 

And not just an acknowledgement that they received my email, actual research and answers, same day.

The tenant acknowledges they owe the money and is willing to sign an estoppel to memorialize.  

I do not even acknowledge appreciation exists unless I am pulling it out.

It's good that you acknowledge maintenence, management fees, and vacancy, but if you read the forums, you'll see that it's more like 50% of your gross rents on average go to these expenses.