Gently mention and apologize the train and say that it is not normal, then highlight the specific nice things they said about your place.It's kinda silly that Airbnb asks guests for an overall rating first, then gets sub category ratings that have no impact on the overall rating.

Be sure that you highlight that "selling your house can be easier than you think" with the advantages of working directly with you instead of the more traditional route.

I have started read a lot of articles/videos to address the exact questions that you have highlighted (plus some more on the financial aspects).

pid=1983Houston Real Estate Highlights in September, 2023:-Single-family home sales fell 10.9 percent year-over-year, making September the 18th consecutive month of slowing sales volume;-Compared to September 2019, before the pandemic, sales were down 2.3 percent, and compared to September 2018, five years back, they were up 7.1 percent;-Days on Market (DOM) for single-family homes rose from 37 to 45 days;-Total property sales fell 9.5 percent with 8,550 units sold;-Total dollar volume dropped 9.6 percent to $3.3 billion;-The single-family median price fell 2.2 percent to $333,000;-The single-family average price rose 0.8 percent to $416,664; -Single-family home months of inventory registered a 3.5-months supply, up from 2.6 months a year earlier – the biggest supply since November 2019;-Townhome/condominium sales experienced their 16th straight monthly decline, falling 14.4 percent, with the median price up 2.2 percent to $224,250 and the average price up 0.3 percent to $257,909;-Compared to pre-pandemic 2019, townhome and condominium sales were down 5.2 percent.

Before I do I want to highlight a story of what this looks like when executed properly.There's a scene from the tv show Billions where hedge fund manager Bobby Axelrod is meeting with an investor and the investor gives him a quiz on how particular stocks performed overtime.

Install double or triple pane and highlight heat and cooling savings in your adverts.

He is highlighting the importance of developing your real estate IQ.  

Highlight your qick response.

One way to combat this is to get the sellers on the phone and then send the offer while you have them on the phone and you can walk through the highlights and benefits of working with you.

We love his content and YouTube video highlights, but like @JD Martin said it's only beginner advice.