and I also push to get the furnace or A/C replaced within 24 to 48 hours, even if means getting someone outside our regular contractors to do the work.One thing that I have noticed is that when these things break on the coldest or hottest days, the tenants tend to be more understanding when  a landlord has promptly taken care of repairs in the past and if they know that the landlord is doing all they can to get their furnace or or AC working as soon as possible.

To my surprise, one of the guys was already taking bids and barely annunciated the address when prompted by the newcomers.

Property management is all about solving problems and getting things done; they key to success is to do that both promptly and professionally.  

@Lee Smithis right...I had a tenant who requested that I don't evict a tenant over the holidays and extend the vacate so that they can "still enjoy time with their family"...........................I had two attorneys around me who promptly giggled at her--the tenant was out in 5 business days.

Amazing what people disclose without prompting if you listen well.

Steve StMartin Thanks for your prompt reply!

Once the month was up and a few days past with no update I promptly texted and informed him about the rent increase.My tenant wanted to discuss it with me which led to him yelling and banging his fist the moment I saw him. 

They were prompt, efficient, and accurate.

And if something breaks or needs repair I take care of it promptly (usually the same day or next day if the tenant's schedule permits). 

My call backs where in a prompt and timely manner.