Only these type of requests (water leak and no heat are urgent) and then you should text/call (your preference).

So I analyse each property individually, looking at major features like roof, heating, cooling, hot water, anything likely to break down really. 

Or is the landlord always responsible for the water bill and heat?

When I started in my 20s and I was able to drink brake fluid and nails for breakfast, I was listening to 3 podcasts a day and analyzing deals from sunrise to sundown.

The heat is problematic.

Last week this tenant casually informed me by text that he had hired a heating guy to service the furnace of the building that is in his half of the duplex.

What's important is secondary security locks, AC/Heat for all living sq footage, all working outlets, damp rated bulbs in bathrooms, working appliances, fire extinguishers, we do 1 year worth of monthly air filters, which cost way less than ceiling fans, working fire alarms, etc.Best wishes, good luck.

I go over there- and her heat is off.

Does the garage have proper firewall protection and heat alarms for whoever is sleeping there?

Only heat.