I have had no issues with using their rent collection services. 

I have done it in the past and never had an issue until recently.

That does not mean there aren't issues to consider.

The rehab expenses don't line up but they are not stealing, I would suggest having a zoom call or sit down with their PM or account manager to see what is not lining up and where you see issues compared to what they have on their sheet. 

I understand this is not a requirement, but I have never received a damaged unit from an inherited tenant or any legal issues.

Insurance is definitely an issue there, and will continue to be.

And using the process buy a new property or properties that you also intend to hold for investment use.The issue for you might be that you purchased this property with the primary intent of selling. 

Quote from @Jim Stanley: You should reserve insurance for large claims.Contact the city and report the issue to them.

They might only skim an inspection report and trust me to find issues.

Its been a wild ride though doing all this through massive inflation and supply chain issue and Covid..