It's frustrating, but you can't get blood from a turnip. 

I believe Provo’s ordinance reads (Provo Code 14.06:)"“Family,” unless otherwise expressly provided in this Title means:(a) One (1) individual living alone; or(b) One (1), but not more than one (1) at the same time, of the following groups of individuals described in subsections (i), (ii), or (iii) who together occupy a one-family dwelling unit as one (1) nonprofit housekeeping unit and who share common living, sleeping, cooking and eating facilities:(i) A head of household and:(A) All persons related to the head of household as a parent, child, grandparent, grandchild, brother, sister, uncle, aunt, nephew, niece, great-grandparent or great-grandchild by blood, marriage, adoption, guardianship, or any other duly authorized custodial relationship; and(B) Not more than two (2) additional related or unrelated persons, including but not limited to, personal care or personal service providers; or(ii) In R1 zones located within neighborhood areas described in Subsection (c) of the definition of “baching singles” in this Section, two (2) related or unrelated individuals and any children of either individual, if any; or(iii) In all other zones, three (3) related or unrelated individuals and any children of either individual, if any."

Sugar CRM is an inexpensive CRM to get started on.

Sorry if I come off as a jerk; I just don't sugar coat and add fluff like most posters. 

A new question: what do you do (or think) about tenants that want to move into your rental, but MAY have bad blood with their current landlord/complex?

If newbies like myself actually pay attention to everything being taught here on the forums, the podcast and the books, you'll see they don't sugar coat the fact that in order to be successful in real estate you need savings.

He did not use debt because debt increases his blood pressure and reduces his sleep, so he stayed away from debt.

@Katrina Cebrian I’m not sure why you’d even consider this person unless you like patching holes punched in sheet rock, repairing doors ripped off their hinges and cleaning up blood stains in your carpet.

This is true if they are married, dating, or just friends.When renting to three or more individuals that are not related by blood or marriage, then I increase my standards so that each individual makes at least 2x the rent and has a credit score of 650.

I wrote it in the feedback section of the webinar but when they read audience questions they put a very nice sugar coat on it and said they communicate the risk on potentially lower returns in bad times to their investors and have skin in the game themselves.