Customer service is always great when they have something to sell, I am sure you know this. 

Several factors indicate the company is not that concerned about efficiency or ease of customer process: the website, a process that seemed to focus on one issue at a time instead of all issues at once, and consistently poor communications and lack of common sense from the loan analyst we were assigned.It started off very well with the initial point of contact, Austin Lornson, who did a fine job of explaining the general refinancing process, responding quickly and thoroughly to our questions.

So yeah, my experience has been outstanding and they customer service has been exemplary.

They claimed they didn't want to tell me that my money was not in the REIT for a month because they first wanted to figure out a solution to offer myself and other customers (red flag).

I've heard nothing but complaints from customers AND their franchise agents reegarding the quality of their 800-number service center. 

A tax advisor specializing in real estate can help you navigate deductions, plan for 1031 exchanges, and ensure compliance with ever-changing regulations.

I’ve paid 15k already but do not have a good feeling as their customer service has been abysmal.

It's also why we see customers get burned.Illegal or not, unlicensed contractors here in CA undermine the industry.

(and it was a learning curve lol)I’d be happy to chat and share some insights on navigating the local landscape. 

I dont want to hear about you selling me your course or advice at a "new customer price" .