Here's my take:If my company has to get a couple of quotes for a new furnace, that means sending a few emails, packaging the information from the vendors intelligently, and relaying this information to the client in a way that adds value, usually with a recommendation based on experience and context. 

I waited the full 10 business days with no package.

I went to the site you mentioned, and it looks like it would cost me $7,900 to get their package.

We offer sellers 2 options generally.Option A - Traditional Package.

Never had any problem receiving loan package from lenders who want to sell loans.  

However I did not buy the package.

While a title company might provide a note and mortgage, it will not prepare a complete, bulletproof loan package.Our package comprises over 20 loan documents including a note, deed of trust, personal guarantee, lender’s instructions, business purpose loan certification, entity certification, various federal and state compliance disclosures, and more.

2 - Would you recommend purchasing a home warranty package (like American Home Shield) for something like this? 

It sounds like there is more free information o the site than there is in the other package she purchased. 

Some interior designers offer packages or PDF type documents to assist in product selection and design.