They can justify their own bad behavior, because you are not honest yourself.This "fear" comes down to landlords not wanting to feel responsible for issues.

The tax projections don't always take into account how the changes affect behavior.

Is this normal behavior from PM's and something I will just have to deal with or should I expect more from them?

In actuality they are involved with after hours activities nothing short of gang related behaviors with multiple individuals frequenting all night long etc… I know some experienced investors here have handled similar issues.

Hey Peter,In my experience as a landlord, you almost have to expect the unexpected and behavior like this is not uncommon.As a landlord, you definitely want to ensure the tenants pay the utilities to avoid situations like this.  

@Jay Hinrichs great of you to peel back the curtain on behavior like this.

Period.Only add that she was violent, did not follow household rules, etc. if the judge asks why you did not renew.With a recent major change in her behavior something else is going on. 

Also please help me with the other required pet related prerequisties (like vaccinations history, behavioral aspects etc.) that landlord needs to be make sure while screening tenant with pets.

Gave them a warning that that behavior will not be tolerated. 

The use of drop down menus is impossible as there's no 'mouse' to position over the menu root (called a Mouse-Over or Hover behavior).