And actually interact with folks who have used them before as real (not anonymous) references. 

Don't you want to interact with anyone while you are cooking?

I've had positive interactions with them so far.  

I opened a new host account to handle guest interactions myself, hired a local handyman for emergencies, and found a cleaning person who could also act as my eyes and ears for any required handyman services.

In CA, I don't recall a single one, which I have had many many more interactions with contractors over the years. 

I had a fantastic time, and, as always, I learned so much from our interactions.

Again, the BiggerPockets store has some books for this or you can learn by watching podcasts, reading blogs, and interacting on the forum.

I'm not familiar with the case, and don't have rentals there, but there is a bit of poetic justice here...not that I agree with the overall result, but far too often I interact those who simply institute 'clauses' in a contract (Lease, PSA, Options etc) which are grossly one sided or as it seems in this case unlawful.

The website you posted a link to is some non-interactive landing page done in 3rd world country. 

We've had really good bang for buck value with Zumper as far as ILS goes.We also bought a matterport camera and create a virtual tour of each available rental which creates a nice interactive way for prospective tenants to see a space and get an idea for its layout before touring.We use Appfolio for management software and it pushes the listings automatically out to any ILS who will listen which has been a huge help not having to list the same property on multiple sites.