If the guest feels slighted, there is no fact checking service provided by AirBnB to confirm their claims, so it is up to you to let future guests know the level of professionalism you provide.If you are able, I would recommend editing your response to the 1-star review.

More likely is that they have been 'touched' by a many people providing the same service and narrow their selection to the few where they formed an favorable impression.

Please advise.ThanksMelAllstate: They offer a range of property insurance options.Farmers Insurance: Known for providing various insurance policies, including for rental properties.Liberty Mutual: Has a presence in California and may be able to meet your needs.Nationwide: Offers property insurance and may have suitable policies.Good luck in finding the right coverage! 

A lot of the beach rentals down there are pretty outdated and don't provide many amenities.

The reality is the opposite - if it's not in writing then the PMC doesn't have to provide the service or can charge extra for it!

Be sure to check out the free tools BP provides to help analyze deals you may have and also market insights.

I'm struggling to understand some aspects of your response, but it provides some things to think about.

Can anyone provide a copy?

We help our clients:1) Find a fixer-upper to buy2) We get bids3) Negotiate a Scope Of Work with the owner using "Maintain to the Neighborhood" to avoid over-improving, but understanding we will have to pass city Rental Inspection to avoid being a slumlord.4) Provide multiple jobsite videos to show progress and document WHAT was done and the QUALITY.5) Handle passing city Rental Inspection6) Find a tenant with a Replacement Guarantee per Class7) Assist with refinance, so client can repeatSo, why you looking OOS again?

That is a true portfolio loan with a commercial loan and through a commercial lender or bank that provides portfolio lending.