Why is this an issue?

I think that's a great approach I have a lot of clients who self manage have no issues at all.  

I was informed by KCMO Health Department that landlords are supposed to be paying an annual fee to them and they conduct inspections of rental units in the city?

Unless you negotiate a new contract or addendum with your PMC, they do NOT have to abide by any requests/demands you make that contradict what's written in the management contract.If they have in fact NOT followed the terms of their contract, then you'll want to send them something in writing pointing out the specific language in their contract that they violated and ask what they plan to do about it.If they fail to correct or address the issues, then you'll want to start looking for a new PMC.

just a question - does '1 hour to resolve complaint' actually mean resolution of the issue? 

We rarely have issues, but it seems like such a small investment in time and money to take one day to verify. 

They use leverage in some of their funds, which can increase returns, especially if they have a low cost of capital (but potentially increase risk and trigger UBIT issues).

Typically, co-op's are less valuable than condos for a number of reasons such as supply/demand, lack of investor interest, older units, estate planning issues, financing and board policies. 

The snow companies that are good can be really pricey and we have had issues with some of the smaller guys in past.

Your VA loan will be crucial to your real estate investing growth, especially since it affords you the potential opportunity to own more than one property, depending on your overall allotment.For active military personnel, that conundrum of where to invest and where you will end up is always part of the issue that sometimes causes analysis paralysis so it's great you have one in VA Beach already.